Help desk and managed service
Help desk for the systems that keep your business running.
A ticket goes in, someone who knows your system responds within a set time, and you get a monthly report. That’s the whole idea.
What’s covered
Your cameras, doors, and network, looked after.
Remote troubleshooting
Most issues are found and fixed without anyone driving out.
Users and credentials
New hires, departures, badges, and permissions handled for you.
Health monitoring
Cameras, doors, and network gear watched for failures before you notice them.
Firmware and upgrades
Updates tested and applied on a schedule, not left to chance.
Vendor escalation
We work the case with Ubiquiti or Axis so you don’t have to.
On-site response
When it needs hands on site, someone who knows the system shows up.
How it works
From ticket to monthly report.
- Step 1
Open a ticket
Email us with what’s going on.
Email the help desk - Step 2
Priority set
Every ticket gets a priority, so urgent problems go first.
- Step 3
Response
An engineer who knows your system picks it up.
- Step 4
Resolution
Fixed remotely or on site, and logged.
- Step 5
Monthly report
What came in, what was fixed, and what to plan for.
Response times
Urgent problems go first.
Every ticket gets a priority. Response times for each level are written into your service agreement.
Priority 1
Site down
Cameras, doors, or the network are offline at a site.
Response time set in your agreement
Priority 2
Degraded
Something is failing or flaky, but the site is running.
Response time set in your agreement
Priority 3
Requests
Changes, new users and credentials, questions.
Response time set in your agreement
Who it’s for
A reliable second line.
Companies with existing systems
You want a reliable second line behind your own team.
Companies we’ve installed for
Keep the system healthy for as long as you own it.
Sites inherited from another integrator
We take it over, clean it up, and support it.
Already have a system? We can take it over.
Tell us what you’re running and what’s not working.